Afas leads the way with four-day work week in the Netherlands

Measuring productivity

In the past 25 years, the productivity of Afas employees has increased by 650%. Van der Veldt sees the introduction of the four-day working week as a great innovation opportunity and thinks it will actually make the company even more productive.

“It is a huge step, which we look forward to,” he said. “We have seen recently that a lot is already possible. From using smart automation, AI [artificial intelligence] and other tools, to joint implementation and online job interviews. We are very confident that more creativity than ever will emerge.” 

We want to address the labour market shortage. Research shows that a four-day work week actually increases the labour supply. It improves productivity and reduces absenteeism, making full-time work more attractive

Afas is the first major Dutch company to switch to a four-day working week and close the office for a day. The coronavirus crisis sparked discussions about introducing such working arrangements.

In the UK, tech company Krystal Hosting backtracked on similar plans late last year, saying customer service would suffer. However, Afas is convinced the four-day working week should also benefit customers.

“To provide even better service, we will focus even more on innovation and efficiency than we already do. We have, for instance, already set up our support department proactively for several years – our employees monitor customers’ use of the software, see problems coming, and help customers early on to prevent incidents.” Also, the company said a service team would always be available on Fridays.

The concept of a four-day week is not new in the Netherlands, a country renowned for its part-time work culture. According to Statistics Netherlands (CBS), nearly half of all employed people in the country work part-time, with 73% of employed women working part-time. The Netherlands dangles at the bottom of the list regarding the average number of working hours per week – just over 30, compared with over 43 hours in Greece.

On the other hand, the Netherlands has a higher employment rate, including for women. “The solution is not to reduce the number of hours, but to tap into new people,” said Pierre Koning, professor of labour market and social security at VU University Amsterdam. “Afas can afford a four-day working week because they make a lot of profit. But if everyone starts doing that, it becomes problematic and impacts labour market shortages and workloads more.” 

The Dutch approach to work-life balance has long been a subject of international interest. A four-day working week trial in 2023 at 61 companies in the UK found that 40% of workers in the trial experienced less stress and 70% fewer burnout symptoms.

Economic impact

But Koning finds the labour unions’ proposals for a shorter working week “incomprehensible”. “’Employees already have the legal right to work part-time and to discuss this with the employer. Let people choose whether they want that instead of making it the norm,” he told Dutch newspaper AD.  

The push for a standardised four-day workweek represents a significant shift in the Netherlands.

“The labour market is tighter than ever. We need to make jobs more attractive,” said Piet Fortuin, chairman of CNV. A four-day work week can help with this. It leads to less stress and better work and care tasks distribution.”

We are not just reducing hours, we’re reimagining how work gets done. Our employees are empowered to manage their time and tasks in a way that maximises both productivity and personal well-being

Kitty Jong, vice-president at FNV, echoed this sentiment: “A four-day work week can contribute to a better balance between work and private life. It can also help better distribute work, creating more jobs and reducing unemployment.” 

Others, like Koning, are not convinced about this concept. Some economists worry about the potential impact on productivity and economic growth. Mathijs Bouman, a Dutch economist, cautions: “While the idea is appealing, we need to consider the economic implications carefully. Can we maintain our current productivity and economic output levels with reduced hours?”   

Also, in some industries, a four-day work district is unachievable, according to experts. “It is easier for knowledge workers that are paid for productivity,” said Dutch HR expert Roland Grootenboer. “It’s no problem when you’re behind a desk all day to go home at 3pm if you’ve finished your work. But that doesn’t really apply to cleaners, healthcare, education or baggage workers at Schiphol Airport. You cannot ask people in care to do their work faster and get their hours down.”

According to Grootenboer, a broader and more critical discussion is needed, reducing regulatory pressure and administration to prevent burnout. “Ensure that people in care will still enjoy working there in 30 years. How do we get a new generation excited about the vital professions with a big staff shortage? Why do you now earn much more than an average nurse in some [basic] jobs? A four-day working week is too simplistic a solution to a difficult problem.” 

Despite concerns, the tech industry is forging ahead, led by companies like Afas. Focusing on results rather than the number of hours worked, the software sector seems particularly well-suited to this new paradigm.

As Arnold Westerhout, HR director at Afas, said: “We are not just reducing hours, we’re reimagining how work gets done. Our employees are empowered to manage their time and tasks in a way that maximises both productivity and personal well-being.”